baji99 Privacy Policy

1. Who We Are

baji99 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at baji99.bar. We are the data controller responsible for the personal information collected through this platform. References to "you" or "the Player" in this Privacy Policy mean any individual who visits, registers with, or uses the baji99 platform, whether as a guest or a registered account holder.

This Privacy Policy is an integral part of the baji99 Terms and Conditions. Accepting our Terms also constitutes your acceptance of this Privacy Policy.

2. Data We Collect

baji99 collects personal data through several channels. The categories of data we process are as follows:

2.1 Registration and Account Data

When you create a baji99 account, we collect the information you provide directly, including your full name, date of birth, mobile phone number, email address, and your chosen username. This data is essential for creating and operating your account.

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) and anti-money-laundering obligations, we may collect copies of government-issued identification documents (such as your National Identity Card or passport), proof of residential address, and proof of payment method ownership. This data is collected only when required as part of the verification process and is handled with the highest level of care.

2.3 Financial and Transaction Data

We record all deposit and withdrawal transactions processed through your baji99 account, including the transaction amount, currency (BDT / ৳), payment method used (e.g., bKash, Nagad, Rocket, Upay), transaction timestamp, and transaction reference number. We do not store full payment card numbers or mobile banking PINs — these are processed directly by the relevant payment provider.

2.4 Technical and Usage Data

When you access baji99, our servers automatically collect certain technical information including your IP address, device type and model, operating system and version, browser type, referring URL, pages visited, time spent on each page, and session duration. This data helps us maintain platform security, diagnose technical issues, and understand how players interact with our services.

2.5 Communications Data

If you contact our customer support team by email, live chat, or any other channel, we retain records of that correspondence, including the content of your messages and our responses. This allows us to track the resolution of issues and maintain service quality.

2.6 Cookies and Tracking Technologies

baji99 uses cookies and similar tracking technologies to operate and improve the platform. For full details of the cookies we use and how to manage your cookie preferences, please refer to Section 9 of this policy.

3. How We Use Your Data

baji99 processes your personal data for the following purposes, each of which is grounded in a legitimate legal basis:

• Account operation and management: We use your registration data to create, maintain, and administer your baji99 account, process your deposits and withdrawals, and communicate with you about your account activity.
• Identity verification and fraud prevention: We use KYC data to verify your identity, confirm your age (21+), and detect fraudulent or suspicious activity. This is a legal obligation as well as a platform security measure.
• Responsible gaming compliance: We use your transaction history, session data, and account activity to monitor for signs of problem gambling and, where appropriate, to apply responsible gaming interventions such as deposit limits or cooling-off periods.
• Platform improvement and analytics: We analyse technical and usage data in aggregate to understand how players use baji99, identify areas for improvement, and develop new features and services.
• Marketing communications: With your consent, we may send you promotional emails or SMS messages about baji99 offers, bonuses, and new games. You may withdraw this consent at any time by contacting our support team or following the unsubscribe link included in each marketing message.
• Legal and regulatory compliance: We may process your data as required to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms and Conditions.

4. Legal Bases for Processing

baji99 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you as a registered baji99 player — including account creation, transaction processing, and customer support.
• Legal obligation: Processing required by applicable law, including identity verification, anti-money-laundering record-keeping, and responsible gaming obligations.
• Legitimate interests: Processing carried out for our legitimate business interests, including fraud detection, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing carried out with your explicit agreement, primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Disclosure

baji99 does not sell your personal data to any third party. We may share your information only in the following limited circumstances:

5.1 Payment Providers

To process deposits and withdrawals, we share necessary transaction data with your selected payment provider (such as bKash, Nagad, Rocket, Upay, or your bank). These providers act as independent data controllers and process your financial data under their own privacy policies. baji99 is not responsible for the data practices of third-party payment providers.

5.2 Identity Verification Partners

Where required for KYC compliance, we may share your identity documents and personal details with authorised identity verification service providers. These providers are contractually bound to process your data only for the purposes we specify and to maintain appropriate security standards.

5.3 Technology and Infrastructure Providers

baji99 engages third-party providers for hosting, content delivery, customer support software, and analytics. These providers may process personal data on our behalf as data processors. We ensure that all such providers are bound by appropriate data processing agreements and are prohibited from using your data for any purpose other than providing services to baji99.

5.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by law, court order, or other legal process. We will notify you of such disclosures where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of baji99's business assets, your personal data may be transferred to the acquiring entity. We will notify affected players in advance of any such transfer and ensure that appropriate data protection safeguards remain in place.

6. Data Retention

baji99 retains your personal data for as long as your account remains active and for a reasonable period thereafter. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account and for up to 5 years following permanent account closure, as required by standard business record-keeping practices.
• KYC and identity verification data: Retained for a minimum of 5 years from the date of verification, in line with anti-money-laundering best practice guidelines.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support correspondence: Retained for up to 3 years from the date of the last communication on any given matter.
• Technical and usage logs: Retained for up to 12 months, after which they are anonymised or deleted.

Where retention beyond these periods is required by applicable law or ongoing legal proceedings, data will be retained for the duration of that legal requirement only.

7. Your Privacy Rights

As a baji99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the contact details provided in the footer of this page.

• Right of access: You may request a copy of the personal data baji99 holds about you. We will provide this information within 30 days of a verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct or update it. Minor corrections (such as updating your contact number) can be made directly in your account settings.
• Right to erasure: You may request that we delete your personal data. We will comply with such requests within 30 days, subject to any overriding legal obligations that require us to retain certain records.
• Right to restrict processing: In certain circumstances you may ask us to limit the way in which we use your data — for example, while a dispute regarding accuracy is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object to the processing of your data on the basis of legitimate interests or for direct marketing purposes. Marketing opt-outs take effect immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

8. Children and Underage Players

baji99 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been provided by or on behalf of an individual under the minimum age, we will delete that data promptly and close the associated account. If you believe that a minor has registered on baji99, please contact our support team immediately.

9. Cookies Policy

baji99 uses cookies and similar technologies (such as local storage and session storage) to operate the platform, remember your preferences, and gather analytics data. The categories of cookies we use are:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that help prevent fraud. Essential cookies cannot be disabled.
• Functional cookies: These remember your preferences (such as your preferred language or display settings) to personalise your baji99 experience. Disabling functional cookies may affect the usability of certain features.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the baji99 platform, which pages are most visited, and where technical errors occur. This data is used in aggregate and is not linked to individual player identities.
• Marketing cookies: With your consent, we may use cookies to deliver relevant promotional content about baji99 offers. You may withdraw consent to marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing core platform features including your player account.

10. Data Security

baji99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, role-based access controls restricting internal access to player data, regular security audits and vulnerability assessments, and staff training on data protection obligations.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own baji99 account credentials. If you suspect that your account has been compromised, please contact our support team without delay.

11. International Data Transfers

The baji99 platform is operated for the Bangladesh market. Where personal data is transferred outside Bangladesh — for example, to cloud infrastructure providers or third-party technology partners based in other countries — we ensure that appropriate safeguards are in place to protect that data in accordance with the principles set out in this Privacy Policy. Such safeguards may include contractual data processing agreements that impose equivalent data protection standards on the recipient.

12. Third-Party Links

The baji99 platform does not contain links to external third-party websites. All links within baji99.bar lead to pages within the same site. This Privacy Policy applies solely to data collected and processed by baji99 through this platform.

13. Changes to This Privacy Policy

baji99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered players via the email address or mobile number on their account at least 7 days before the changes take effect. The "Last updated" date at the top of this page will be revised whenever the policy is amended. Continued use of the baji99 platform following the effective date of any change constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baji99 handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week. Contact details are listed in the footer of every page on this site. You may also find answers to common privacy-related questions on our FAQ page. For concerns about responsible gaming and the personal data used in that context, please visit our Responsible Gaming page.